e-Servicenter Web Interface Overview

e-Commerce is the fastest growing medium for client, partner and vendor interaction. In other industries, more than 50% of all transactions are conducted through Web interfaces. UPS reports that 90% of its customer service transactions are completed over the Web, resulting in a 60% drop in call center operations. The cost-savings are tremendous - Web transactions average 10 cents versus $2.00 for phone calls.

Carriers, agents and third-party logistics providers are increasingly challenged to provide their customers with high-level web functionality. In order to stay competitive, transportation companies need to leverage existing investments in systems, while providing the e-Commerce window shippers expect.

Carriers want e-Commerce functionality that will put them firmly in the top tier of their industry while achieving the maximum level of client satisfaction. Only a few global carriers have this functionality. Trans-i’s e-Servicenter brings this world class, powerful state-of-the-art technology to all ocean carriers and agents for the first time.

e-Servicenter provides a web-enabled, customer e-Commerce interface designed to work with the existing functionality of your back-office system. Now all parties to a shipping transaction can share and contribute data with nothing more than an Internet connection and a browser.

With an ability to run on any system architecture, e-Servicenter has the power to evolve right along with your business.

Product Features:

• Self Service Tracking & Tracing for Authorized Business Partners
• Internet Bills of Lading
• Vessel/Voyage Sailing Schedule
• Booking
• Rate Quotations
• Claims Submission
• Pickup & Delivery Dispatch
• ePayments for Carrier Receivables and Payables
• Personalized Presentation – Notification, Exceptions & Alerts via fax, email to PCs or WAP enabled devices
• Proactive Exception Reporting
• Relationship Manager – Partner Communications
• Reports on Demand – Print and Export Enabled
  

Key Benefits:

• 24x7x365 data availability for all authorized business partners
• Improved productivity by elimination of costly delays
• Increased customer satisfaction and retention
• Increased levels of service while reducing internal cost of customer service
• Significantly reduced error rates through removing redundancy
• Faster, more frequent and accurate updates than phone calls
• Faster, more precise rate quotations, claims processing and payments
• Flexible user defined formatting allowing each partner to access and receive only the information and notifications they require via fax, email and/or alerts
• Shipment monitoring allowing users to receive only critical exception alerts
• Integrated, secure, permission-based partnering designed to keep only those needed in the loop
• Customized reporting tailored to suit the user

System Requirements

• A license to Trans-i e-Servicenter source code and designs
• Rights to rename product for the use of the licensee only
• Other software licenses required to run the product (Oracle, etc.)
• Hardware required to run the product
• System integration services to integrate the e-Servicenter data server with the licensee’s existing databases
• First, second or third level support as required by licensee

Other Requirements

• SQL compliant interface on carrier’s system
• Documented Data Layout including entity relationship diagrams

Installation Process

• First, the client chooses a name for the e-Commerce site and determines the website graphics. Trans-i sells the technology – it does not brand the product. The user sees only the carrier’s identity.
• Next, Trans-i conducts a review of the client’s system architecture and database structure to determine which features of the e-Servicenter will be supported.
• Trans-i then works with the client to prepare documentation describing exactly what features will be offered to their customers across the Web – keeping in mind the capabilities of the existing system and the client’s immediate plans for additional functionality.

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