Trans Claims Overview

Whether accidents, operator error, bad weather or inadequate packaging - claims are a fact of life in the transportation industry. Currently, managing ocean cargo claims is a paper driven process involving an array of documents that must be mailed to carriers and third-party customers, then copied and sent to the agent who in turn, forwards it to the surveyor and insurer. This cumbersome and time- consuming process is compounded with increased probability of error. This translates to slow resolution and payment of client claims. The lack of easy and efficient administration tools puts a drain on resources better spent elsewhere.

Web based technology is enabling a new level of efficiency for managing the claims process. Fast, accurate resolution and payment determines customer satisfaction and loyalty. Trans-i, a provider of Web based business solutions to the transportation and logistics community, developed Trans Claims with these goals in mind.

The system allows customers, surveyors and analysts to complete a wide range of functions in a real time, secure environment anytime, anywhere in the world. All that is needed is an Internet connection to easily access to all the information available - effectively cutting paper and administrative time.

With the Trans Claims solution, data is entered once in a consistent electronic format, which saves time and greatly reduces errors that occur with labor intensive, manual processes.

Everyone involved in the claim process is linked to a central point online, regardless of where they are, with easy access to up to date information on claims status, conditions and other related data. All information entered into the system is automatically verified against the ocean carrier documents.

With the time and manual labor saved using Trans Claims, carriers can deliver the level of responsiveness and value-added service their customers expect.

Trans Claims includes the following modules:

• Customers
• Claims Administrator
• Claims Analysts
• Claims Surveyors

Product Features

• Multi-attribute status and reporting functionality enabling customers to register and track their claims easily and efficiently
• Enables the Claims Administrator to receive, assign and transfer customers’ claims to specific Claim Analysts
• Allows the Claims Analysts to quickly review all evidence and supporting documents of a particular claim to establish its status and validity as well as the legality of the pertinent documents and any other evidence of the claim
• Supports rapid updates of the claim status for your customers
• Inspection Orders are created instantly as required
• Surveyors are allowed to verify/inspect the status of the cargo according to the Claims Analyst’s request
• Once the cargo has been inspected, the Surveyor has the capability to issue an Inspection Result Report
• All Inspection Result Reports are attached to the claim file
• Key reporting and analytical functions

Key Benefits

• Single Platform
• Streamlines Processing
• Improves Claim Service
• 24x7x365 access from anywhere in the world
• Reduced error rates through elimination of redundancy
• Faster response time to claims
• Auto-Alerts
• Improved client satisfaction and retention

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