Technology Services and Support
Trans-i offers a comprehensive range of information
technology (IT) solutions including:
- Software Quality Management
- Emerging Technologies
- e-Commerce and Web Development
- Legacy Systems Support
- Information Design Services
- Network Integration
- Technical Communications and Training
- Managed Services
- Programming
- Supplemental Support Staff for Data Center
and Help Desk Operations
In addition, Trans-i locates, designs, builds,
manages, and operates customer interaction centers reducing
your customer service overhead while significantly improving
client satisfaction and retention.
Our call center services include:
- Partial or complete help desk outsourcing
- Seamless interaction with your internal support
staff and IS customers
- Highly personalized technical support
- Escalation to second tier support specialists
- Support via telephone, e-mail, fax and/or
Internet
- Call screening, routing, logging, tracking,
and ownership
- Normal business hours 24x7, after hours,
holiday and/or overflow support
- 800 toll-free access
- Desktop operating system application and
Internet/Intranet support
- Hardware installation, configuration and
troubleshooting support
- Vertical/custom application installation,
configuration, operation and troubleshooting support
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